Returns

Damaged or Faulty Items: If your item is damaged or faulty upon receipt, we’ll gladly facilitate its return, exchange, or replacement at no cost to you.

Change of Mind or Unsuitability: If you’ve changed your mind or find the product unsuitable, you can still return or exchange it within 30 days of delivery. Please note, there will be a collection fee for larger items or a £3 restocking fee for smaller items these cases.

Returns can be raised online via your My Account page. Select the relevant order and click the ‘Raise a return’ button. If you haven’t set up an account with us, please contact us to raise your return.

For returning larger items you will be asked to select the appropriate reason for return, upload a photo (if required) and once completed a member of our Customer Services Team will contact you to process your Return Request.

For returning smaller items you will be shown a link to raise a return via the Evri returns portal. Here you will be asked to enter your order number, email address and select a return reason. Choose how you want to return your order for free: via a courier collection, or a Silver Beech Limited or locker drop off. Please note if you are returning multiple items in separate parcels via Evri, you will need to raise a separate return code/label for each parcel.